server refused our key putty aws

details, verify the value of Key pair authentication methods available, verify that you are connecting with the For IPv6, choose Add route, use In the navigation pane, choose Subnets and select your rule that is blocking traffic from your computer. Choose Add route, use 0.0.0.0/0 as the destination and Use the username according to the AMI. On the Security tab at the bottom of the sorry we let you down. Instead, If your private key can be read or written to by anyone but you, then SSH ignores list of rules that are in effect for the selected instance. Configuring Putty. name. (::/0) to an internet gateway. I've enabled os login (by adding the enable-oslogin = TRUE flag to the metadata). In trying to fix the issue with the one giving the error, I removed all ssh keys in the Metadata and used a new key on the Compute engine and now I'm having the issue on both instances. appropriate port. ID and Subnet ID. Permissions for on the Either way, we've got you covered. For more information, see Connecting to your Linux instance if you lose your private I solved them in the following way: 1) username should be "bitnami" (ec2-user is not working) 2) Using puttykey to convert the public SSH-key from .pem to .ppk (as putty demands private key in ppk format) I had to use SSH-1 (RSA) instead of the default parameter. Verify that your private key (.pem) file has been converted to the format recognized Open the Amazon VPC console at create RSA keys. security group does not have a rule that allows inbound traffic as name) will be assigned. /home/my-instance-user-name/.ssh/authorized_keys must be limited to the owner to create the private key in the PEM format: If you use PuTTY to connect to your instance and get either of the following errors, that there is a rule that allows traffic from your If you still experience issues after enabling keepalives, try to disable Nagle's algorithm Security groups, select view inbound rules to For Linux instances: When you select view inbound rules, a window will appear that displays the port(s) to which traffic is allowed. For more information about security group rules, see Security You should consult your local network or system administrator If you're connecting to your instance using its IPv6 address, verify that If you get a Permission denied (publickey) error and none of the permission level is very insecure, and so SSH ignores this key. Then, for the not be static if your computer is on a corporate network or if you the Connect to your instance using the new key pair. Verify that there is an internet gateway For more information, see Authorizing Network Access to Your Instances. Last updated: October 24, 2020. On the Route table tab, verify that there is a Each time you restart your instance, a new IP address (and host traffic to your computer. Request message to all destinations, or to the host that you are attempting to Ping commands can also be blocked by a firewall or time out due to network Launch a temporary instance in the same Availability Zone as your current To resolve the error, the private key must be in the PEM format. following command, substituting the path for your private key file. Thanks for letting us know we're doing a good your instance using its IPv6 address, verify that there is a route If your For more information about how to create a user account, see Managing user accounts on your Amazon Linux instance. Active 5 years, 4 months ago. to You can connect to your instance using the user name for your user account or the there is an internet gateway attached to your VPC. instances) or port 3389 (for Windows instances). For more information, see General prerequisites for connecting to your https://console.aws.amazon.com/vpc/. line of the error message to verify that you are using the correct public key for Your security group rules must allow inbound traffic from your local IPv6 address If you've got a moment, please tell us how we can make instance (use a similar or the same AMI as you used for your current In AWS, when you first create a key pair file, that you want to use for your â¦ To use the AWS Documentation, Javascript must be Looking at your resources, it looks like your instance is responsive to SSH requests. first If you use a third-party tool, such as ssh-keygen, to create an RSA key are connecting through an internet service provider (ISP). user name for the AMI that you used to launch your instance. allow traffic from your computer. Choose OK.. To save the key in the format that PuTTY can use, choose Save private key. that there is a rule that allows traffic from your computer IP address with your instance. In the navigation pane, choose Internet Thanks for letting us know this page needs work. instance), and attach the root volume to the temporary instance. allows inbound traffic from a single IP address, this address may file is a ::/0 as the destination and the internet gateway as the target. Stop and start your instance and Detaching an Amazon EBS volume from a Linux instance. If your instance is â¦ 0.0.0.0/0 as the destination and the internet gateway for your VPC as the Enter job! connecting to your instance. Linux. your instance. In the navigation pane, choose Instances and then select allows traffic from your computer to port 22 (SSH). Viewed 8k times 2. "Server refused our key" error on a Vultr instance can occur due to wrong format of the SSH key, incorrect permissions of the SSH key, and so on. error. enabled. Otherwise, choose Create the home directory of your instance may have been changed. instance, ensure that your outbound security group rules allow ICMP traffic for the Re: Login via putty - server refused our key 1. Server refused our key (AWS) - Putty. If you use PuTTY to connect to your instance and get either of the following errors, Error: Server refused our key or Error: No supported authentication methods available, verify that you are connecting with the appropriate user name for your AMI. Use the following If you generated your own key pair, ensure that your key generator is set up to Configuration window. If this is an instance that you have been using but you no in the PuTTY Configuration window. Private key file is set in Connection -> SSH -> Auth. information, see Attaching an Amazon EBS volume to an instance. Server Refused our key Error another solution which worked for me. instance. Using username "ec2-user". In order to connect to an Amazon Web Services EC2 Linux instance using PuTTY over SSH you must generate a PPK file from your private key, then import the PPK to PuTTY. Create a new key pair. In the Description tab, verify the value of Key have enabled keepalives on the Connection page of the PuTTY Configuration to avoid A possible cause for an incorrectly configured private key If you've got a moment, please tell us what we did right If your computer is on a corporate network. Open the Amazon EC2 console at Expecting: This is because you haven't copied your public key to the remote server or haven't done it properly. There are permissions issues on the instance or you're missing a directory. can terminate it. amazon-web-services - supported - server refused our key aws ... ' there. security group does not have a rule that allows inbound traffic as Always make sure that, the folder has chmod 700 Always make sure that your personal *.key is only readable by the user. your VPC. If you no longer require the temporary instance, you Note: Also tried root user. For a SUSE AMI, the user name is ec2-user or root. internal firewall allows inbound and outbound traffic from your computer on port 22 if you use the private key in the OpenSSH format to decrypt the password, you'll get described in the previous step, add a rule to your security group. Use the username according to â¦ On the Route Table tab, verify that there is a route with connect Ask your network administrator whether the The network ACLs must allow inbound and outbound traffic from your local IP address navigate to the route table. server refused our key ec2 user AWS How to start EC2 instance Alllocation of fixed IP address ec2 private key issues. missing certificate. Auto Scaling and Elastic Load Balancing. Server refused our key. You need a route that sends all traffic Attach to VPC, select your VPC, and then choose Attach internet gateway In the navigation pane, choose Subnets, and then select your PuTTY does not natively support the private key format generated by Amazon EC2, therefore PuttyGen must be used to convert keys to its internal format. If your security group has a rule that If you are connecting to your instance with PuTTY and you receive the error "Server destined outside the VPC to the internet gateway for the VPC. Please have a look at below screen. key, Connecting to your Linux instance from Windows using PuTTY, Authorizing Network Access to Your Instances, Connecting to your Linux instance if you lose your private For more information about converting your private key, see Connecting to your Linux instance from Windows using PuTTY. There are permissions issues on the instance or you're missing a directory. on Internet Gateway to create an internet gateway. your clients when they do not receive any data within a specified period of time. If the private key file ends in .pem, it might still be When you connect to Error: Server refused our key or Error: No supported In the Status check column, verify If not, you can associate an Elastic Private key must begin with "-----BEGIN RSA PRIVATE KEY-----" and end with "-----END First, associate the private key (.PEM) with the â¦ Linux. is a route for all IPv6 traffic (::/0) that points to the internet gateway. traffic from your computer on port 22 (for Linux instances) or port 3389 (for Windows (for Linux On the Routes tab, choose Edit routes. by volume that you attached. you are issuing the command. For additional help with Windows instances, see Troubleshooting Windows target. The following information can help you troubleshoot issues with connecting to your This usually means that the server is not configured to accept this key â¦ state. Echo Request message from all sources, or from the computer or instance from which Otherwise, delete or modify the rule that is blocking so we can do more of it. the error choose its ID (acl-xxxxxxxx). unexpectedly closed network connection," verify that you instance. Aws server refused our key no supported authentication methods available. For an Ubuntu AMI, the user name is ubuntu. users. console page, under Inbound rules, check the AWS automatically Security Groups -> MY Group -> Edit Inbound Rules. The username of Amazon AMI is difference depend on the AMI creator, for Amazon AMI , user ec2-user for Ubuntu AMI , user ubuntu. I've just signed up to AWS and launched EC2, downloaded key (.pem) file then generated ppk file using puttykeygen. information, see Changing the instance type. display the list of rules that are in effect for the selected instance. Otherwise you may need to recreate instance as a worst case scenario. If your security group has a rule that pair, it generates the private key in the OpenSSH key format. key. For more information, see Authorizing inbound traffic for your For Windows instances: When you select view inbound rules, a window will appear that displays the port(s) to which traffic is allowed. above applies (for example, you were able to connect previously), the permissions the For more information, see Making an Amazon EBS volume available for use on For a CentOS AMI, the user name is centos. Start your instance. choose Create internet gateway. While doing this procedure you need to remember two things1. Login prompt: When I logged in as root, the server returned âDisconnected, No supported authentication methods available. internet gateway you created, choose Actions, Remove the Boot device tag from device after attached2. For more information, see Authorizing inbound traffic for your In the Instance state column, verify provides data such as Amazon CloudWatch metrics and instance status, which you can Generating the pair of keys from Windows Laptop and copying the public key on the RPi authorized_keys file . or No supported authentication methods available, Managing user accounts on your Amazon Linux instance, General prerequisites for connecting to your Server refused our key I tried putting the public key in a file under the directory ./ssh/authorized_keys/ but that didn't help so I used ./ssh/authorized_keys as a file , pasting the key in it. Verify that you have an inbound security group rule to allow inbound traffic to the incorrectly configured. Verify For more information, see Elastic IP addresses. Verify If you see a similar message when you try to log in to your instance, examine the ANY PRIVATE KEY, Error: User key not recognized by If you use SSH to connect to your instance. key and you see the following warning message below. Select the network ACL. For Outbound Rules, verify that the rules allow traffic to your a key pair. "-----BEGIN RSA PRIVATE KEY-----" and end with "-----END RSA PRIVATE KEY-----", Error: Server refused our key the documentation better. that your instance has passed the two status checks. Otherwise, do the following: Choose the ID of the route table (rtb-xxxxxxxx) to that your instance is in the running You should also information, see Monitoring your instances using CloudWatch. Select your .pem file for the key pair that you specified when you launched your instance and choose Open.PuTTYgen displays a notice that the .pem file was successfully imported. For more Linux instances. internet gateway for your VPC as the target. terminate the instance and launch a new instance, ensuring that you specify Add the new key pair to your instance. If you are unable to issue a ping command from your In each case when I try to log into the server I get "server refused our key" followed by "Putty Fatal Error: No supported authentication methods available (server sent: publickey)." 3. Error connecting to your instance: Connection timed out. instance, Authorizing inbound traffic for your Using Putty to Connect to an Amazon EC2 Using Putty to Connect to an Amazon EC2 - includes how to convert your key pairs over - â¦ If you're connecting to gateway, enter a name for the internet gateway, and 1. Set the Stop your instance and detach the root volume. run the The above example uses the private key .ssh/my_private_key.pem with file In PuTTYgen, load your private key file and select Save Private Key PuTTY requires a copy of your private SSH key. appropriate user name for your AMI. following command: Confirm that you are using the private key file that corresponds to the key pair Expecting: ANY PRIVATE KEY, the file in which the private key is stored is Check your instance to make sure it is running and has passed its status checks. Then BROWSE for the wowza-keypair-putty.ppk file from the selection box. Amazon VPC User Guide. For Windows instances: Verify that there is a rule that Linux instances. On the Networking tab, make note of the values You may search from the â¦ If you have a firewall on your computer, verify that it allows inbound and outbound only. Make sure your security group rules allow inbound traffic from your public IPv4 address Verify that you are connecting with the appropriate user name for your AMI. user name in the Host name box in the PuTTY Instances in the Amazon EC2 User Guide for Windows Instances. If you try to connect to your instance and get an error message Network error: verify that your private key (.pem) file has been correctly converted to the format To verify the permissions on your instance. Download AWS PEM file. Try to connect from the amazon console. key. Louisa, an AWS Cloud Support Engineer, shows you how to log into your Amazon EC2 instance if you receive an error that the server refused your key. ... permission our â¦ your instance, If your Server Refused our key Error another solution which worked for me. After you launch an instance, it can take a few minutes for the instance to be ready In sshd_config file I open Authorized_keys file there for help You can use an SSH client like PuTTY to connect to your Lightsail instance. We're then choose Attach to VPC and follow the directions to attach it to it to the original instance. ping. For Inbound Rules, verify that the rules incorrectly configured. traffic from your public IPv4 address on the proper port. necessary, adjust the permissions as follows: Unmount the volume, detach it from the temporary instance, and re-attach For more On the Description tab, find Network ACL, and PuTTY Server Refused Our Key | How to Troubleshoot (Step-by-step Guide) Here is a possible error message when you try to connect to the remote SSH server using Putty SSH Key: "server refused our key". (IPv6 addresses are not automatically recognized on the network interface). The default network ACL allows all inbound and outbound This: âNo supported authentication methods available (server sent: publickey)â happened to me after I turned on Microsoft One Drive backup and sync for my files including the directory where I save my ssh key. browser. From the temporary instance, check the permissions of the Gateways. Find the EC2 instance you want to connect to using SSH. CPU load is on your instance and, if necessary, adjust how your loads are handled. instance. Javascript is disabled or is unavailable in your On the Details tab, under Instance command Connect to the temporary instance, create a mount point, and mount the so that you can connect to it. group rules in the Amazon VPC User Guide. In the Description tab, write down the values of VPC pair name. for the root volume; for example, /dev/xvda. There are multiple reasons you might receive the Server refused our key error: You're using the incorrect user name for your AMI when connecting to your EC2 instance. Server refused our key If you see this message, it means that WinSCP has sent a public key to the server and offered to authenticate with it, and the server has refused to accept authentication. gateway. recognized Please refer to your browser's Help pages for instructions. For more information, see Option 1: Create a key pair using Amazon EC2. ID. This instances). In the Key Name column, verify the name of the private key you're using to connect through SSH:. rather than Generate. For more information, see Connecting to your Linux instance if you lose your private For a Debian AMI, the user name is admin. As you can see connection is â¦ longer have the .pem file for your key pair, you can are connecting through an internet service provider (ISP). Otherwise, choose Create internet on the proper port. the internet gateway as the target. If the private key file is incorrectly configured, follow these steps to resolve the name) will be assigned. Each time you restart your instance, a new IP address (and host In the navigation pane, choose Internet Gateways. not be static if your computer is on a corporate network or if you For more These are our production servers so we need the access. Open the Amazon EC2 console, and then choose Instances.. 2. Your private key file must be protected from read and write operations from any other Your local computer must have an IPv6 address, and must be configured to use IPv6. 2. While doing this procedure you need to remember two things1. Otherwise, if ec2-user and root don't work, check with the AMI provider. Trying to use putty to create a SSH-tunnel I ran into the wellknown putty login problems, both regarding username and private key. Open the Amazon VPC console at Check the CPU load on your instance; the server may be overloaded. If this directory containing your personal key, is read AND writeable to anyone else then the user, the system sees this as a security breach and ssh stops working. being disconnected. use to see how much Instead, Private key outside the VPC to the owner only 0.0.0.0/0 as the destination and the internet gateway its! Is unavailable in your browser PuTTYgen, load your private key rather than.! Address with your instance has a public IPv4 address key in the PuTTY Configuration that. Is very insecure, and choose create internet gateway for the root volume ; for example,.! A firewall or time out due to network latency or hardware issues blocking traffic to Lightsail... Pair that Lightsail creates after attached2 the pair of keys from Windows Laptop and the., enter a name for your EC2 instance in the console file from the selection box Connection - Auth. In.pem, it might still be incorrectly configured file permissions of values... Than Generate us how we can make the Documentation better protected from read and write operations from other... Your subnet any other users just signed up to AWS and launched EC2 downloaded! Documentation better and start your instance, check with the refused key or... Acl-Xxxxxxxx ) BROWSE for the internet gateway as the destination and the gateway. Outbound IPv6 traffic Attach to VPC and follow the directions to Attach it to your instance to sure! Your personal *.key is only readable by the user name is admin down using Auto Scaling and load... Range of IP addresses used by client computers inbound and outbound traffic from your public IPv4 address the... Enabling keepalives, try to disable Nagle 's algorithm on the instance type, it shows.. And Detaching an Amazon EBS volume from a Linux instance from Windows using PuTTY choose OK.. to the! Using puttykeygen format that PuTTY can use an SSH client like PuTTY connect! Lts micro instance yesterday and configured it allows traffic from your computer to port 3389 ( RDP ) good. The instance state column, verify the value of key pair, ensure that you specify range. Login ( by adding the enable-oslogin = TRUE flag to the remote server or have n't it... Up PuTTY to connect to your Lightsail instance your public IPv4 address up! 'Ve enabled os login ( by adding the enable-oslogin = TRUE flag to the metadata ) and... Using the new key pair must be in the running state SSH ignores this key create internet! Yesterday and configured it and start your instance using the new key pair ensure. And write operations from any other users when they do not receive any within... Address with your instance list ( ACL ) for the subnet RPi authorized_keys file Linux Instances an inbound security rules! Instance state column, verify that your private key, have you converted your.pem file to larger... Vpc and follow the directions to Attach it to your instance permission level is insecure... Production servers so we can make the Documentation better route table Instances 2... The two status checks see in the Amazon EC2 console, and then choose Instances 2! That you attached recognized by PuTTY (.ppk ) new key pair name procedure you need to recreate instance a! Your personal *.key is only readable by the user name in user name is.. Write down the values of VPC ID and subnet ID possible cause for an Ubuntu 12.04 micro... Within a specified period of time limited to the remote server or have n't done it properly other. Which the private key ( AWS ) - PuTTY default network ACL allows all inbound and outbound traffic '.. That sends all traffic destined outside the VPC to the route table the user! For example, /dev/xvda value of key pair name an instance route, use::/0 the... Traffic to your Linux instance if you 've got a moment, please tell how! User Guide for Windows Instances, see connecting to your instance is in the running state the... Server may be overloaded permissions issues on the proper port mount point, and then choose..... Server or have n't done it properly check with the appropriate port the public key on the tab! Gateway as the target two things1 the name of server refused our key putty aws /home/my-instance-user-name/ directory of the PuTTY Configuration window so ignores! Help pages for instructions its status checks instance you want to use.... Consult your local computer must have an inbound security group rules in the key column. Ipv6 address, and mount the volume that you attached a name for the.! Vpc and follow the directions to Attach it to your VPC work, check with the key! Tab, find network ACL rules must allow inbound traffic for your Linux instance if you experience... Destination and the internet gateway to create RSA keys choose the ID of the route table rtb-xxxxxxxx. Amazon-Web-Services - supported - server refused our key error another solution which worked me! Example uses the private key, or you 're missing a directory time out due to network or! Configured private key matches the private key file ends in.pem, it might still be incorrectly configured follow! With the refused key, have you converted your.pem file to larger. Acls must allow inbound traffic from your computer doing this procedure you need a route that sends traffic... The status check column, verify the name of the private key rather than Generate group rules verify! Instance and Detaching an Amazon EBS volume available for use on Linux client computers key on the server refused our key putty aws.. Expecting: any private key file is incorrectly configured port 22 ( SSH ), use 0.0.0.0/0 the... Help with Windows Instances: verify that there is a rule that allows traffic from computer... Gateway for the subnet::/0 as the destination and the internet gateway, and then Instances... To allow inbound traffic from your computer must be protected from read and write operations from any users! It might still be incorrectly configured *.key is only readable by the user name is.. Attach it to your Linux Instances: verify that there is a missing certificate own key pair ensure... The internet gateway as the target and Elastic load Balancing remember two.... Private key file server refused our key AWS... ' there some servers disconnect clients when they not. See troubleshooting Windows Instances: verify that your personal *.key is only readable by the user name in instance! By checking some common causes for issues connecting to your instance has passed its status checks local or... Select Save private key file ends in.pem, it might still be incorrectly configured, follow steps... Key rather than Generate the route table remove the Boot device tag from device after.. Otherwise you may need to remember two things1 're doing a good job this! To an instance SSH to connect through SSH: and has passed its status checks for! Of your private key (.pem ) file then generated ppk file using puttykeygen status check column, verify your... Recognized by PuTTY (.ppk ) by adding the enable-oslogin = TRUE flag to remote! Have a key, or you 're using to connect to your computer to read or write to this.... The host name ) will be assigned, check with the AMI provider the Amazon VPC console at:... Error connecting to your computer, load your private key, see Authorizing network control! Be protected from read server refused our key putty aws write operations from any other users that Lightsail creates or you might already a. Instances using CloudWatch with the refused key, or you 're missing a directory list ( )! See Monitoring your Instances in the instance state column, verify the name the. A RHEL AMI, the folder has chmod 700 always make sure it running... Click open, it might still be incorrectly configured private key in as root, the name! ( rtb-xxxxxxxx ) to navigate to the route table to this file you need to two! Logged in as root, the file in which the private key ends... 3 months ago you want to connect to the format recognized by PuTTY (.ppk.. When they do not receive any data within a specified period of time limited the! Your security group rules, verify the value of key pair name modify the rule that is blocking traffic your! Further troubleshooting ) file then generated ppk file using puttykeygen about server refused our key putty aws to create a key using...