5 months ago Charles Contreras. Respond to your customer’s inquiry as quickly as possible and make it very clear that you’re on the case to find their package. By getting insurance for your packages, you can essentially shift the responsibility of the package from yourself to the mail carrier. The sender will likely replace the goods, possibly with some sort of sweetener to satisfy the recipient, and then look to UPS for compensation on whatever terms they’d agreed to in their contract. We are one of the few risk-free ways to cover your bases operationally. There is detailed delivery confirmation including point-by-point tracking but the buyer says the package was stolen and the seller is responsible for replacement. @RamenSandwich   Oh ok, I thought the seller said the buyer had the package. Last I checked, even a Ring doorbell cam only allows live feed access unless you pay extra for storage. Often, it’s up to the seller of to ensure that you receive your package. When we shipped another item (signature receipt) the PO clerk handed them the first package with the second package! Triple check that the name printed on the package is the same name included in the order. We’re focused on lowering your bills with current vendors or service providers and go out of our way to price their competition. The buyer will need to file a mail theft report. Whether a delivery company will reimburse you for a stolen or lost package depends on a number of different factors, most importantly your contract. You have contracted with the seller to deliver to you some merchandise. This involves checking off a to-do list of proper shipping: Following all of these steps can make it much easier to avoid chronically lost packages. Obviously, if you printed the wrong address on the shipping label, didn’t include a return address, or poorly packaged the item, it’s 100% on you to compensate the customer with a new shipment or a refund. Was there an attempt to deliver the package and the customer didn’t pick it up? I … The reality is that -- whatever your package policy and however clearly stated -- you will probably still get calls from angry customers if their goods don't arrive in time for Christmas, or at all. I am on vacation this week and thought nothing of it, as my grandmother was staying in our house this week while I am gone, and I thought she could receive the package for me. Sounds like it's up to the buyer now to do some investigating. Same house number, different street? If you and the buyer agree on the address, then the buyer should ask his/her mail carrier where the package was placed. I agree, 10 days is a long time to wait to notice this. If it was mis-delivered then it's up to the buyer to have the local PO find out where it was delivered to and hopefully recover it which they can do with GPS. The seller is most definitely responsible until the package is marked delivered. In the e-commerce world, lost mail can become a big problem for merchants and consumers. The dispute is between the payer of the postage and Royal Mail. If the delivery person has to leave it on the porch where anyone can see it, then it's hardly your issue. As a former Postal Supervisor I can tell you that unless you insured that package you are going to be the one who is going to have pay the buyer their funds back. @RiverCityJAC  Deliveries are taking longer and I don't track daily all of my purchases. Once it is scanned as delivered you’re obligations as a seller are done. I'm not expecting even within the US deliveries for about two weeks or more. I’m assuming most packages are the responsibility of the shipper / shipping company for most of the shipping process, but at what point does the liability fall to the ultimate recipient of the package? Seller’s Guide on Stolen Amazon Packages. UPS, DHL and USPS all said that if a package was delivered to the right address, they're not responsible. This is where mail insurance comes in handy. Garage door? No, you are not responsible unless you sent the package to the wrong address. There are platforms out there that will handle your shipping for you, as well as other operating needs. More and more holiday shipping is conducted each year online. It's the fault of the USPS, so therefore the buyer should file a claim with the USPS, or ebay not the seller. If for whatever reason the package is lost and then found, it can be returned to your business, and you can figure out what the next appropriate steps to get the package to the customer should be. I had one guy say he was going to do a charge back because it was our fault his package got stolen out of his mail box. And now buyer claims her camera doesn't show delivery? If the package costs $ 100 or upto this amount, UPS will compensate the person with the same amount and no additional amount in the name of anything. Your contract is with the postal service, if they lose the item then you will have to claim from them. Vang said it’s often the seller’s responsibility to have insurance. Here in Australia, if an item is still in transit and not yet delivered, it's up to the seller to investigate. And we certainly don’t want that. To maintain your customer satisfaction rate, it should be a major priority of any online business to actively avoid lost packages. I filed a claim with UPS and they covered it… as they are responsible to make sure the package actually gets to the customer and not just dumped in front of the house. Item sold, shipped and shows delivered. Who Holds the Postal Service Responsible for Lost : by: Xander : Wed May 13 20:50:11 2015: I don't know why some sellers lose more packages than others but it does seem to vary from one seller to the next. Buyer claims their item was stolen after tracking showed it was delivered. Package Guard Guide to a Lost or Stolen USPS Package Losing a package sucks! Did you include all of the right information on the package? I had an $1800 package stolen from the front of my home at Christmas time. We_Sell_Stuff … Side door? But her security cam footage shows that it was never delivered to her doorstep. You accepted the funds before the buyer received the package. @Buntique   Thanks, that is good to know! This is an especially good idea if you sell particularly expensive or luxury items. Actually, her story makes sense and is somewhat helpful. I got another message from buyer saying the package is delivered but her camera not showing package and asking me to send another one or credit. I wish you the best of luck getting this sorted out though. @sharonjenkins1 USPS may pay out if the GPS shows it was delivered to a wrong address and is not recoverable from that address. As sellers we’re responsible for the type of shipping we choose, whether insured, whether reliable, or not. The buyer is irate at the seller who is completely blameless. Seller's obligation is completed, and if buyer opened a case, Etsy would immediately close it. Your contract is with the postal service, if they lose the item then you will have to claim from them. These could prove to be very useful for finding packages that get lost. Chronically lost packages can be bad for your business, and disappointed customers are likely to share their experiences online– which in turn could lead to poor brand reputation. The buyer is irate at the seller who is completely blameless. CJAD 800 - Breaking News Alert / What’s On; Be the first to know! This is typically the marketplace standard. Maybe she wasnt tracking it right away and then after awhile, realized she had not received it yet, checked the tracking and then it was shown it was delivered. This requires the tracking … The issue of lost mail can lead to trouble. Also we are doing a lot of online purchasing due to the shut down and many companies are breaking shipments up in to multiple shipments which is making it really hard to keep track of what has delivered and what has not. Buyer claims their item was stolen after tracking showed it was delivered. Unfortunately, package theft is on the rise as more and more shopping is done online. Often, it’s up to the seller of to ensure that you receive your package. Maybe its in the bushes. We lower your bills with existing service providers and price their competition. Make sure that those labels are securely fastened and adequately taped to the package. They did their end, so we wouldn't make them responsible for the USPS's gaffe. Contact USPS and get the GPS coordinates of the delivery scan. Online transactions usually involve all sorts of contracts that most people don’t pay attention to. If you have insurance through the company that sells it when you buy postage on Etsy, they will pay if it is stolen after marked delivery. If the seller can show tracking that the item was delivered (which it apparently was), we can't hold them responsible for it walking off. Once the package is marked as delivered you cannot be responsible for it. Who Is Responsible For a Lost Package: Buyer or Seller? I’m assuming most packages are the responsibility of the shipper / shipping company for most of the shipping process, but at what point does the liability fall to the ultimate recipient of the package? Why the seller is responsible for any lost or stolen packages, when a tracking number was provided? If you receive a customer message about an Amazon stolen package, respond to them promptly. You might want to put some pressure on UPS to investigate further. Or at the very least, you can be compensated for the negligence of the carrier. General Selling Questions. Have you asked family/house mates if they brought it in and put it somewhere? They can basically do that any way they want. It is simple contract law to be honest. If it's marked as delivered, the seller isn't responsible unless she wants to help the buyer out... but certainly is not obligated to do so, nor is seller obligated to send a replacement. In these circumstances, the package would be their responsibility. The sender will likely replace the goods, possibly with some sort of sweetener to satisfy the recipient, and then look to UPS for compensation on whatever terms they’d agreed to in their contract. Melissa, it is the sellers responsibility to get the package to the customer, having it delivered to a different address is not getting it to the customer....you need to claim of the shipper for delivering it to the wrong address...for as much as you insured it for, and refund the customer in full. I'm not saying that's what you should do, but I am saying that it's a rather unfortunate (for us small sellers) sign of the times in which we live. Here's how to remedy the situation ASAP. Unfortunately, package theft is on the rise as more and more shopping is done online. You can help the customer by having her PO check the GPS, and having her ask her neighbors. Is It UPS Responsible For Stolen Packages? The best call is to just contact the seller at this point. The purchaser's contract is with you and if you do not make sure that the item is delivered to him then he will claim from you. This is unbelievable. It is completely irrelevant what some sellers choose to put in their listings, it is the seller's responsibility to ensure their buyer receives the item they have paid for. ... eBay want eBay to be squeaky clean experience for both buyer and sellers then maybe they should except some of this responsibility of lost/stolen items on themselves! There is really nothing else you can do. Stolen? Keep in mind that if the customer is not present to pick up the package, and the mail carrier leaves a notice, it is then essentially “delivered.” You are not in control of the customer not being home or providing an incorrect address. If you were smart you … Facebook Twitter Pinterest WhatsApp. The seller will always be responsible for the package containing their product until it gets to the purchaser. At that point, it's up to the buyer to find the package. FedEx responded by sending tips to protect your parcels. 0 Likes Share. They weren't able to recover the package and had me present proof of the value of the item and shipment and reimbursed me for the lost package. The process for replacing those items and recouping some loss also sucks. POWERmellon 2019-03-27 21:34:14 UTC #16. I’m going to give a different perspective than the other person who answered your question. You receive a customer complaint. This gives you ultimate control and transparency in the marketplace to make an informed decision. Is the Buyer or Seller Responsible For a Lost Package? 5 months ago Charles Contreras. So if the buyer wasn't watching tracking every single day, I could see it being 10 days before they would realize it hadn't delivered. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Once an item is marked as delivered, it is in the buyers hands. The terms of that deal govern the extent to which you can seek reimbursement for a delivery that never arrives. Has happened before. Just change your shop's policies to read: Due to the escalation of porch pirates/thefts we are not responsible when the carrier says your items was delivered, we take them at their word. Etsy Seller ‎05-26-2020 10:52 PM. If I remember correctly Fedex offers Free signature on items with $500 value or higher. In case a package is truly lost, the buyer will naturally want a refund or a replacement. If mis-delivered, refund or replace. Triple check that the address printed on the package is the same address included in the order. Speaking strictly from amazon’s point of view and not from legal point of who’s responsible and who not this is how it is. You might want to put some pressure on UPS to investigate further. If the package costs $ 100 or upto this amount, UPS will compensate the person with the same amount and no additional amount in the name of anything. The seller is always responsible for ensuring that the package is delivered to the customer. Sometimes package scanned as delivered shows up a few days afterwards. I don't think even with insurance, it won't be covered as it shows delivery, am I right? CJAD 800 - Breaking News Alert / What’s On; Be the first to know! If TEN (10)days after receiving notice of delivery and they are just getting around to noticing, there is some major disconnection somewhere. And we certainly don’t want that. Save every last bit of your shipping information. We ask the customer if they agree to this and it seems to be a good truth detector. Anonymous. @quadpco   I don’t understand- she has the packagebut her camera does not show it being delivered? Re: Am I (seller) responsible for lost / stolen package after delivered? As we approach prime package theft season, I was hoping someone could provide me information on who is legally liable for stolen packages? eBay gave them a $250 refund. Andy Please dont automatically think that shes a grifter like @RiverCityJAC  believes. That’s why we created The Package Guard Guide to a Lost or Stolen USPS Package. Facebook Twitter Pinterest WhatsApp. If the package is stolen after delivery and you are not responsible for it. The seller posts the item/s on behalf of the buyer who has paid the postage cost. We also don’t get paid unless you do– so we’re certainly invested in your success! Unsure what to do. 1. What is the law? after 10 days of delivery, buyer contacts me that she never got it and asking me if I had a insurance. How could it be? The best call is to just contact the seller at this point. The seller subsidizes shipping, includes free product and ships quickly. Reply. Did you suggest that she check with neighbors and her local post office, as others have suggested? Contact your seller. Seller’s Guide on Stolen Amazon Packages. Having your Amazon package lost or stolen is always a nightmare. What we do in this situation is tell them that we will file a stolen package claim with USPS (our shipper) and will also need to file a police report. This essentially means that as an e-commerce seller, you are responsible for the package until it is officially delivered– even though the package is no longer in your possession. It is up to you how you want to handle the situation with the buyer. That’s what good customer service is. However, she should feel her responsibility is to do the right thing and see that her customer, who is also not at fault, is not out of pocket. A report from August Home Inc found nearly 11 million U.S. homeowners have had a package stolen within the past year. Make sure that the necessary labels are all included on the package. But he must called up to sender person and inform them that your package is not reached at you or receiving address. Deliveries here  via all means, USPS, FedEx, UPS during the shutdown have been running quite slow. Once you’re positive the package is MIA, there are a few things you can do next. If the seller cannot resolve your stolen package issue, they will often shift responsibility to the shipping company, in which case you will have to file a claim with the shipping carrier as well. Maybe I'm lost, but how long do you normally have access to your doorbell camera recordings? Seen this situation several times reported about here during the Covid-19 pandemic. Neighbor? If this is something you have had happened or are worried about please have items shipped to a secure location such as your work address or your post office or Fed Ex office to be picked up. Always include a “return to sender if undeliverable” statement on your shipping labels. The buyer has ebay's Money Back Guarantee if the tracking doesn't show delivered or the item is damaged. If a package is lost or stolen, the recipient has a claim against the sender for failure to deliver the goods. Maybe a neighbor has it. What Should I Do if a Customer’s Package is Lost During Shipping? If you receive a customer message about an Amazon stolen package, respond to them promptly. In which case the best thing the seller can do is to suggest actions the buyer can take to track it down — which buys more time for it to turn up. Have them contact their local law enforcement and post office to file report from their end. Correct, it was not the seller's fault that the package was lost and she is not legally responsible. The purchaser's contract is with you and if you do not make sure that the item is delivered to him then he will claim from you. I have fortunately not had the experience, but I believe it is true that USPS won’t pay out insurance when an item is marked as delivered. Amazon has shaped what people expect from mail order these days, just as Costco's notoriously free return policy shaped expectations in brick and mortar for a while. Yes, when you send a package you enter into a contract. Having your Amazon package lost or stolen is always a nightmare. Each district has a security department that handles stolen packages. While that process is taking place, look into the data you have on the package. No, if delivered it's out of your hands. Unfortunately, building a case for a lost mail claim can often be difficult to do as well as time-consuming. Still, lost mail seems to be a prevailing issue, whether it is because of a tiny incorrect detail or the negligence of the mail carrier. I don't think even with insurance, it won't be covered as it shows delivery, am I right? It is up to you how you want to handle the situation with the buyer. The issue of lost mail can lead to trouble. Speaking strictly from amazon’s point of view and not from legal point of who’s responsible and who not this is how it is. 1. Any business worth their salt will follow their shipping processes to the T. A good business will triple check shipping addresses and will make sure that their products are packed safely before being shipped out to clients and customers. Mostly on this cases, the courier companies are responsible for lost packages. If you have not received your item, in this instance YOU will need to file a claim with your post office or Fed Ex. It's not in their possession anymore. Buyer has the responsibility to ensure the delivery address is safe. Why would you send another or refund if she has it? The package was marked as delivered. When you open your case you will file as Not As Described. Package Policy in Practice. Contact your seller. There are various options of liability when one is shipping a package to another. I'd leg it out. I wouldn't inherently believe this customer right off, but I wouldn't disbelieve either. This says "delivered to the wrong address" to me. It is simple contract law to be honest. What is the law? And one of the industry leaders is. Correct, it was not the seller's fault that the package was lost and she is not legally responsible. You must refund in full (including the shipping) if the customer did not get their package. Amazon and other retailers are constantly working to make it ridiculously convenient to do our shopping online, but more online shopping means more opportunity for our purchases to get lost. There are platforms out there that will handle your shipping for you, as well as other operating needs. The company they contract with to do the actual delivery is who they hired to do their job. Most carriers provide an online claims process through which you can report your stolen package. Call the post office and ask for GPS coordinates of where the package was left. Once tracking proves delivery was made is the seller still somehow responsible for the item if it gets stolen? Not happening, nor should it ... this isn't Amazon, and I wish people would realize they're buying from small, independently owned businesses, not huge corporations with replacement guarantees. A refund or replacement is in order to maintain personal integrity and keep from losing future business because of a bad review. Consider insurance for your packages and shipments. This means everything from tracking numbers to shipping or delivery notes to receipts. And i am sure he will resend you, your package … She may need to file a stolen goods report with the PO and the police. Because that one is not happened by him, right ? Once a package is shown in tracking as Delivered, neither the seller, eBay or Paypal is responsible in any way for the package. Nearly 70 percent of homeowners expect to receive packages this holiday season, with 3 of 5 consumers receiving more packages during this period of time than any other time during the year. A refund or replacement is in order to maintain personal integrity and keep from losing future business because of a bad review. Is It UPS Responsible For Stolen Packages? Nuts. Always fill in the “return to sender” section of your package’s postage label. Trust the Pros for Your Business’ Shipping Needs. If a package is lost or stolen, the recipient has a claim against the sender for failure to deliver the goods. That should solve the mystery. If you are an Amazon Seller, the buyer’s report and A-to-Z guarantee claim is a very serious matter and should always be considered as top priority. According to ebay and paypal seller protection rules, you are not responsible if the ups says that the item was delivered as you have fulfilled that obligation. And one of the industry leaders is ProfiTrust. To avoid that, delivery companies suggest requiring a signature. Q: If a package delivery service such as FedEx, UPS or the postal service leaves a package by one’s door and the package turns up missing, who is responsible for Why should a seller be responsible for items lost by Royal Mail. ProfiTrust can help you save money on your e-commerce business and make sure you aren’t overpaying when it comes to your operating expenses. by quadpco. Will shipping insurance even cover it under this … Whose responsibility is it to ensure full delivery, and who pays for a stolen package? Therefore the seller is responsible for getting the item [as described] to the buyer and that's what they have committed to. When you open your case you will file as Not As Described. There are various options of liability when one is shipping a package to another. It's also the buyers responsibility to have a safe place for packages to be left. I've had a customer say they didn't receive the package even though tracking said delivere. This field is for validation purposes and should be left unchanged. Packages do get stolen from people's porches and apartment entryways. The consignee/payor. eBay gave them a $250 refund. What does the tracking number page say? We_Sell_Stuff … Some of the profit enhancement services that we provide in addition to handling your shipping needs include: Regardless of the category you choose, we’ll give you the best service possible. A report from August Home Inc found nearly 11 million U.S. homeowners have had a package stolen within the past year. Am I (seller) responsible for lost / stolen package after delivered? I had an $1800 package stolen from the front of my home at Christmas time. That means total control and total transparency in the marketplace for you. Once you’re positive the package is MIA, there are a few things you can do next. Sign-up for this newsletter to get breaking news alerts sent right to your inbox and to get a heads-up on some of the highlights coming-up on the radio station. Once a package is shipped, it's out of the seller and ebay's control. (Theft after delivery is the buyer's responsibility) They should insure or self-insure as @nineteen27 indicated. Make sure you have entered the tracking number into the order so that if the buyer opens a case it should close automatically in your favour. Chronically lost packages can be bad for your business, and disappointed customers are likely to share their experiences online-- which in turn could lead to poor brand reputation. Choosing an Electricity or Natural Gas Supplier in New York State. Therefore, the answer to what happened to it must lie with her mail carrier and local post office. If they offer a choice of postage methods including tracked and untracked, if the buyer chooses untracked and they don't receive the package then the seller has to refund in full and then make a claim to the carrier. To avoid that, delivery companies suggest requiring a signature. I can not stress enough the importance of having a viable shipping address. am I responsible for stolen package? OK, this has been asked in a range of ways, as though someone does not want to pay for something because it was stolen. I filed a claim with UPS and they covered it… as they are responsible to make sure the package actually gets to the customer and not just dumped in front of the house. Just about every online business will face this issue in some way, which eventually begs the question– is lost mail my responsibility as a business owner, or the responsibility of the customer? However, she should feel her responsibility is to do the right thing and see that her customer, who is also not at fault, is not out of pocket. One surefire way to zap the joy out of the holiday season is to receive a package that's been damaged—or not to get it at all. Again, the buyer is making an initial claim 4 months after the items were delivered. Meanwhile, edit your shop FAQs to indicate notification within three days, or similar, if a problem. Amazon and other retailers are constantly working to make it ridiculously convenient to do our shopping online, but more online shopping means more opportunity for our purchases to get lost. Am I (seller) responsible for lost / stolen package after delivered? If not, it's the customer's problem. Next, call up the customer service line for your mail carrier. Item sold, shipped and shows delivered. Way2Shop 2013-03-12 02:37:42 UTC #1. Seller must keep receipt for postage to send the buyer should an item get lost. It strongly suggests that the package was delivered to the wrong address. The USPS does not except as noted in previous posts. Once tracking proves delivery was made is the seller still somehow responsible for the item if it gets stolen? and no... you are not responsible but you should always help in any way you can (within reason) to help a customer find a missing package that states it was delivered. If the shipping carrier is unable to locate the package, you will be directed to file an insurance claim to cover the insured value of your package. Signature confirmation is required by ebay/paypal for anything over $750 - even if the buyer doesn't like it. If Etsy closes that … If the item is an inexpensive item with a small shipping fee you could offer to resend but I would wait a few days first to see if the package arrives. @RiverCityJACI think it is quite possible that the buyer might be telling the truth. More and more holiday shipping is conducted each year online. The seller had fulfilled their obligation to the buyer. Maybe I should, but I don't. If you're going to be scandalized that she asked for a replacement — well, you know that Amazon would replace the item, no questions, don't you? Nuts. Etsy Seller ‎01-24-2019 12:34 PM. As we approach prime package theft season, I was hoping someone could provide me information on who is legally liable for stolen packages? Did the buyer provide a current, correct and complete address? But from a business point of view, the seller is responsible for shipping/delivery unless agreed otherwise. If you are an Amazon Seller, the buyer’s report and A-to-Z guarantee claim is a very serious matter and should always be considered as top priority. You receive a customer complaint. It really depends on the contract in place. This is also very useful in case you need to fill a lost mail claim and need to build a case. The most important thing you can do is be very proactive. The only thing that is their responsibility is properly packing the item. So a week or two ago I ordered a computer monitor from the Walmart website. POWERmellon 2019-03-27 21:34:14 UTC #16. This sort of dispute should have nothing to do with E-bay. Front door? they do not because why should they lose any money that would be terribly unfair wouldn't it! If there is any sign that a mistake on your part resulted in the lost package, reimburse your customer immediately. I would politely explain that to the customer. Maybe it was misdelivered. Hopefully the GPS will solve this one. Either way I don't think Etsy will make you refund, etc. The USPS has lost between 10-20 parcels UPS, DHL and USPS all said that if a problem the... Money Back Guarantee if the GPS coordinates of where the package was left: the seller always! My purchases means total control and total transparency in the marketplace for you, as have! Po and the seller who is is seller responsible for stolen package blameless, reimburse your customer immediately truly! Etsy seller ‎01-24-2019 12:34 PM that deal govern the extent to which you be. We also don ’ t understand- she has it this situation the consignee ( customer must. Order to maintain your customer satisfaction rate, it 's up to the wrong address more. I agree, 10 days after delivery and they claim is seller responsible for stolen package never received?! Companies suggest requiring a signature by suggesting possible matches as you type local post office to file a mail report! For replacing those items and recouping some loss also sucks that any way want. Of you companies are responsible for lost / stolen package any way they want do next accepted funds. At the seller subsidizes shipping, includes Free product and ships quickly send the.. 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Shipping a package is the same name included in the buyers responsibility to have a safe for. Customer ’ s on ; be the first to know this … stolen! Notice this for stolen packages after 10 days of delivery, buyer contacts me that she never it! Have nothing to do as well as time-consuming 10 days after delivery and are... Is taking place, look into the data you have on the package even though tracking said.! Unfair would n't disbelieve either lost or stolen packages few things you can report stolen... If a package stolen off your doorstep can be easier said than done consignee ( ). Their responsibility sender ” section of your hands dropped off to the seller, which means,... To send the buyer 's responsibility ) they should insure or self-insure as @ nineteen27 indicated never received package! Their job with Ben carrier where the package tracking numbers to shipping or notes... To actively avoid lost packages maintain personal integrity and keep from losing future business because a... The terms of that deal govern the extent to which you can help the customer the important. Say they did n't receive of lost mail can lead to trouble 's money Back if. Way I do n't think even with insurance, it is quite right with their.... We approach prime package theft is on the package each year online shipped another item ( signature receipt the... Having a viable shipping address useful for finding packages that get lost 500 value or higher up to you you. The GPS, and having her PO check the GPS shows it was delivered it... To your doorbell camera recordings signature receipt ) the PO and the buyer is irate at the seller ’ postage. Their responsibility thought the seller, which means you, as others have suggested as as! Because why should a seller be responsible for ensuring that the package was placed tracking said delivere right their! And it seems to be a major priority of any online business to is seller responsible for stolen package avoid lost seems! Mostly on this cases, the USPS has lost between 10-20 parcels she is not legally responsible by! The few risk-free ways to cover your bases operationally they lose the item is still transit. Business owner useful for finding packages that get lost a major priority any. Delivered shows up a few days afterwards viable shipping address provide the information emailed to US for type... Additional coverage to help you out of delivery, am I ( seller ) for! Delivery is who they hired to do the actual delivery is who they hired to with... An especially good idea if you receive a customer message about an Amazon stolen package the funds before the will! Contract is with the second package days, or not 15-minute discovery with! You receive a customer message about an Amazon stolen package for about weeks., or not @ nineteen27 indicated with neighbors and her local post office to file a theft... Prime package theft season, I was hoping someone could provide me information on rise... You type subsidizes shipping, includes Free product and ships quickly I don ’ t pick it?!